In most professional organizations that bill clients by the hour, employees are expected to account for more than 80 percent of their working hours. Regardless of industry, many companies want more from their employees without...
Zappos is a company that has made a point of creating engagement throughout its organization, including its call center. First, Zappos runs the call center out of its offices in Las Vegas, as opposed to outsourcing the work to a...
Regardless of when you read this blog, there has NEVER been a better time for your organization to attract high performers to your organization. We are big believers that when you find individuals who can add massive value to...
In a former life, I inherited a customer facing service team as part of the organization I led. One of my first orders of business was to get to know the new team—connect, listen and learn. As I met with groups and also...
Do you view your company’s training department as an overhead cost center or a revenue-yielding, indispensable unit? If you are like most leaders, unfortunately, you fall in the former category. In fact, when the folks at...
As featured in the Baltimore Business Journal How has productivity changed since the COVID-19 pandemic sent most employees home from the office? At SHIFT Consulting, we asked more than 5,300 employees at companies that ranged in...
As we start to wind down and reflect on all this year has brought us, it’s safe to say 2020 has been a whirlwind. Throughout the highs and lows of the year, our team has sought to help you continue to learn and lead. We’ve...
I was recently discussing how company culture and strategy are tightly linked in building high performing, healthy organizations during one of the graduate-level business strategy classes I facilitate at a local university. ...
"A leader is one who knows the way, goes the way, and shows the way." - John C. Maxwell Now that your workforce is remote, your business has gone completely digital, and there are no signs of returning to “normal” any time...
