I’ve been at this organizational performance thing for a while, and (as in everything) setting SMART goals remains among the greatest struggles. Many companies and their leaders wrestle with the Three Bears approach to goal...
Posts by Jeff Lesher
As we start to wind down and reflect on all this year has brought us, it’s safe to say 2020 has been a whirlwind. Throughout the highs and lows of the year, our team has sought to help you continue to learn and lead. We’ve...
When it comes to getting service of true quality, times are tough. One of the best gauges of how positive most service interactions are is asking people to recount a recent “remarkable” experience. They are – as likely as not...
Some days, don’t you wish you could be just like Dorothy in The Wizard of Oz? You could simply close your eyes, click your heels together three times, and immediately transport yourself to where you want to be. Last time I...
Life would be great if all of us aspired to achieve some degree of doing more, being more, and giving more. I’m blessed to work among a group of clients and colleagues who work very hard to rise to that possibility. As impressive...
When pursuing real change, people often ask us about what they can expect when they try. All the actions and emotions they’ll likely see in others and experience themselves on the road to different and better is what we call...
Thanks, Mom! Every year, for the better part of 50 years, I take a small stab at being a good son by accompanying my Mom to High Holy Day services at our family’s synagogue. I’m not a particularly religious person, but there’s...
Wake me up when it’s 2016, and we have been graced with the long-overdue correction to the made up label of so-called “soft” skills with that of critical skills. Before you wake me, please make sure the concocted definition of...
I’ve thought for a long time that, when it comes to high performing organizations, inertia is a dirty word. Commonly defined socially as the tendency to do nothing or to remain unchanged, or scientifically as matter changing its...
