The importance of an organization outlining its values and behaviors cannot be understated. These are the principles and activities that align to a company’s mission, that tell a company’s story, that define a company’s...
Before you can deliver a remarkable client experience for the purpose of building growth in your organization, you must win the opportunity of partnership with your prospect. In order to do that, you must build trust. In order to...
As I think about this year for every client, partner, and friend in the eQ community, I can't help but think about how this relates to the perilous times for our country as a whole. Ideologies aside, both political parties...
Luck isn’t by chance. If you believe that some people are just lucky, you’re accepting a victim’s mentality. That would mean you didn’t have a direct impact on the results you get. Yet, that’s almost always the case. Luck...
If we want to deliver a remarkable experience to a client, we have to earn the prospect first. And if we want to deliver a remarkable experience to a client continually over the long-term, we have to understand more than just...
The best salespeople… simplify the complex. Here are some real life examples of “sales speak” lines that are word-for-word out of the mouths of sellers: “We leverage channel partners to integrate cross-platform solutions.” ...
While on vacation at the beach, my husband and I met up with some friends for dinner. We went to a small restaurant with a great reputation for its menu. Called Off the Hook (http://www.offthehookrestaurant.webs.com/), the...
In any profession that involves facing clients, delivering remarkable experiences, and increasing sales, there will always be obstacles standing in the way of winning. That is not a question. What can be disputed, however, is...
Since my freshman year in college, I have kept a personal journal. As it's been about ten years of writing now, I have several journals filled up with entries penned down during the most interesting years of my life. From the...
