About twenty minutes ago, I was standing outside the store Cloud 9 Clothing in the Baltimore neighborhood of Canton when a customer walked out the door and shouted “YES!” Hoping that he was talking to someone on his Blue Tooth...
Posts in: high performance
Karate Kid - Grape Zone Not necessarily a good place or a bad place, The Grape Zone is an opportunistic standstill. For leaders in business, it’s either choose to settle for business relationships exactly where they are OR take...
By Mark Slatin, Outsourced VP of Sales at entreQuest Frank Eastham, the Director of Leadership Development and Diversity Training at Bridgeway Community Church in Columbia, MD walks the talk. Today he issued a challenge to over...
When you think about customer service from India, what comes to mind? If you’re anything like the many Americans whose computers crashed during the onset of outsourced call centers, you’re probably thinking back to having to...
So we are smart enough to talk less and listen more (yeah right!)? So let’s assume we are listening… How can you drive a REMARKABLE CLIENT EXPERIENCE? Try these questions out… and more importantly… add to! What is your...
As the applause died down in the Board room, my stomach turned. Linda Ferri, CEO of Advanse International, had an incredible story to tell about how her firm helps companies, governments and institutions in Europe, North Africa...
When you can recognize the difference, you can turn one-off relationships into long-term clients and trusted advisors... What people think they want vs what they need, right? How could we possibly presume to know what our...
It’s sometimes NOT about the data! So I was talking with a client the other day whose $40 million dollar company has more data/servers/ERP systems/ etc then pretty much anything this side of Amazon or Zappos (funny that they’re...
Recently the CEO of one of our newest clients told his team to have no F.U.D. I like to think I’m hip to current business terms, but I’d never heard this one before. F.U.D.? For those of you with me in the unenlightened corner...
