---
title: "DELIVERING a REMARKABLE CLIENT EXPERIENCE: 12 BIG QUESTIONS"
description: "DELIVERING a REMARKABLE CLIENT EXPERIENCE: 12 BIG QUESTIONS"
image: https://www.shiftthework.com/hubfs/Imported_Blog_Media/faq_questionmark-1.jpg
---

[![Shift The Work](https://www.shiftthework.com/hs-fs/hubfs/Shift_The_Work_July2018/images/new-shift-logo-mobile.png?width=300&height=328&name=new-shift-logo-mobile.png "Shift The Work")](https://www.shiftthework.com/)

- [About](https://www.shiftthework.com/about-shift/)
- [Blog](https://www.shiftthework.com/blog)
- [Latch](https://www.shiftthework.com/latch)

- [CONSULTING](https://www.shiftthework.com/shift-consulting)
- [SOCIETY](https://www.shiftthework.com/shift-society/)

[![Shift The Work](https://www.shiftthework.com/hs-fs/hubfs/Shift_The_Work_July2018/images/new-shift-logo-mobile.png?width=300&height=328&name=new-shift-logo-mobile.png "Shift The Work")](https://www.shiftthework.com/)

[![Shift The Work](https://www.shiftthework.com/hs-fs/hubfs/Shift_The_Work_July2018/images/new-shift-logo.png?width=348&height=348&name=new-shift-logo.png "Shift The Work")](https://www.shiftthework.com/)

- [About](https://www.shiftthework.com/about-shift/)
- [Blog](https://www.shiftthework.com/blog)
- [Latch](https://www.shiftthework.com/latch)

- [CONSULTING](https://www.shiftthework.com/shift-consulting)
- [SOCIETY](https://www.shiftthework.com/shift-society/)

[← Return to Posts](https://www.shiftthework.com/blog)

# DELIVERING a REMARKABLE CLIENT EXPERIENCE: 12 BIG QUESTIONS

May 5, 2016 *•* [Joe Mechlinski](https://www.shiftthework.com/blog/author/joe-mechlinski)

**![](https://www.shiftthework.com/hs-fs/hubfs/Imported_Blog_Media/faq_questionmark-1.jpg?height=375&name=faq_questionmark-1.jpg "questions")**

So we are smart enough to talk less and listen more (yeah right!)?

So let’s assume we are listening…

How can you drive a REMARKABLE CLIENT EXPERIENCE?

Try these questions out… and more importantly… add to!

1. What is your ultimate direction for the business?
2. What are your most important objectives and priorities with this direction?
3. Where are the successes in business you are most proud of?
4. What are the 2-3 key elements in your business which have led to its successes?
5. What are the biggest opportunities to take advantage of?
6. Where do you need the most help?
7. Who is guiding and owning this initiative?
8. What are the resources you can commit to supporting your most important outcomes?
9. What are the other competing priorities?
10. Why is this a MUST do/have/be for the business?
11. When do you have to have this by?
12. Is there anything I am missing?

And seriously... what else are WE missing? We would love to hear!

Joe

### Share this:

- Click to share on Twitter (Opens in new window)
- Click to share on Facebook (Opens in new window)

### *Related*

[Why We're All-in on Context-driven Surveys](https://www.shiftthework.com/blog/context-driven-surveys)

 November 1, 2023

 In "High Performance"

[Less Overload = Faster Reintegration](https://www.shiftthework.com/blog/latch-unlocks-less-overload-faster-reintergration)

 September 26, 2023

 In "High Performance"

[Ignorance is bliss until it's not](https://www.shiftthework.com/blog/latch-unlocks-ignorance-is-bliss-until-its-not)

 September 26, 2023

 In "High Performance"

 TOPICS: [High Performance](https://www.shiftthework.com/blog/tag/high-performance), [Employee Engagement](https://www.shiftthework.com/blog/tag/employee-engagement)

#### RECENT POSTS

### [![](https://www.shiftthework.com/hs-fs/hubfs/Screenshot%202024-04-17%20at%2010.47.12%20AM.png?width=184&name=Screenshot%202024-04-17%20at%2010.47.12%20AM.png) The Shocking Truth About the Hidden Cost of Meetings](https://www.shiftthework.com/blog/the-shocking-truth-about-the-hidden-cost-of-meetings)

### [![](https://www.shiftthework.com/hs-fs/hubfs/Screenshot%202024-04-17%20at%2010.43.13%20AM.png?width=184&name=Screenshot%202024-04-17%20at%2010.43.13%20AM.png) 5 Surprising Truths Employees Miss About Their Leaders](https://www.shiftthework.com/blog/5-surprising-truths-employees-miss-about-their-leaders)

### [![](https://www.shiftthework.com/hs-fs/hubfs/Screenshot%202024-04-17%20at%2010.36.18%20AM.png?width=184&name=Screenshot%202024-04-17%20at%2010.36.18%20AM.png) Big Ideas & Bold Predictions for 2024](https://www.shiftthework.com/blog/big-ideas-bold-predictions-for-2024)

### [![](https://www.shiftthework.com/hs-fs/hubfs/Screenshot%202024-04-17%20at%208.23.22%20AM.png?width=184&name=Screenshot%202024-04-17%20at%208.23.22%20AM.png) Are You Ready for the AI Leap in Leadership?](https://www.shiftthework.com/blog/are-you-ready-for-the-ai-leap-in-leadership)

### [![](https://www.shiftthework.com/hs-fs/hubfs/Screenshot%202024-04-17%20at%208.21.43%20AM.png?width=184&name=Screenshot%202024-04-17%20at%208.21.43%20AM.png) Are You Ready For Your Next Big Meeting?](https://www.shiftthework.com/blog/are-you-ready-for-your-next-big-meeting)

[![Shift The Work](https://www.shiftthework.com/hs-fs/hubfs/Shift_The_Work_July2018/images/new-shift-logo-rev.png?width=348&height=348&name=new-shift-logo-rev.png "Shift The Work")](https://www.shiftthework.com/)

<https://www.facebook.com/shiftthework> <https://twitter.com/shiftthework> <https://www.youtube.com/user/joemechlinski> <https://www.linkedin.com/company/shiftthework/> <https://www.instagram.com/shiftthework/>

- [Contact Us](https://www.shiftthework.com/contact-us)
- [Latch](https://www.shiftthework.com/latch)

<https://www.facebook.com/shiftthework> <https://twitter.com/shiftthework> <https://www.youtube.com/user/joemechlinski> <https://www.linkedin.com/company/shiftthework/> <https://www.instagram.com/shiftthework/>

© 2026 SHIFT. All Rights Reserved.