One of the many lessons learned from my work with Trusted Advisor Associates is to have an “other focus” (or client focus) to build trust. One way to lower your self-orientation is to detach from the outcome. Here’s what can...
Posts in: high performance
Detach Yourself from the Outcome
Being Present during Presentation
The idea of being present is a practice preached in every aspect of life. We are told tips like “live in the moment” and “take in your current surroundings.” We read best-selling books like Eckhart Tolle’s “The Power of Now.”...
A G-Rated Version of a Remarkable Client Experience
When I purchased tickets to go to a concert presented by Disney – a group called the Imagination Movers – I knew it would be a great experience for my five year-old son. What I didn’t know was that it would be a great...
7 Practices for Building Reliability with Clients
As we work to improve our relationships with our prospects and clients, we should be striving to solidify our level of trust. And an important component of building trust is reliability. Reliability, in the realm of...
When you spend a lot of time coaching frontline staff members, you spend a lot of time trying to move their prospects towards saying “yes” and their current clients towards saying “yes” again. But the corporate trainers at eQ...
The Beginner's Guide to Being an Expert
One of the lessons I've learned about being an expert is that there will always be lessons to learn about being an expert. By now we've probably all had the chance to learn that a Masters degree in any subject is far from the...
Sales Training Not Yet Rated
While we’d like to call him one of our resident experts here at entreQuest, the Outsourced VP of Sales Mark Slatin is hardly ever home at the office. He’s always out working in-the-field managing our partners’ sales teams be...
Paging through the Story behind The Economist
I received a letter in the mail this week from The Economist magazine. I didn’t even have to open it to know exactly what it was – yet another subscription offering me, their “preferred customer,” a discounted rate. Normally...
Meaningful Messages Move Companies Forward
eQ believes that cultivating relationships by keeping in contact requires sound knowledge and tested tools. But when all is said and done, the person communicating is on their own. Should he or she decide to really make it...