I was recently speaking with a client who was venting about a recent interaction he had with one of his team members (someone who reports to him). The gist of the discussion was that this account manager had cancelled a client...
Posts in: business growth
My love for Kate Spade started with their classic, utilitarian, colorful handbag, but more recently I’m equally impressed with their level of customer service. I was shopping in the Queenstown, MD Outlet in search of an everyday...
You’re counting down the days 'till your big interview. Hopefully, you’re also considering more than the countdown. Wondering what you should be doing to prepare? Here are a few tips to help you out: Research! Don’t just skim...
Along with insisting that their people are their most important asset, organizations of all stripes tell us they offer the best, or an otherwise exceptional, level of customer service. While people are indeed the linchpin of...
We all know it; finding, hiring, growing, and retaining high performing team members is TOUGH! Growing your business in a sustainable way takes endless energy and keen focus. So, I’ll get right to the punch line: The folks you...
The goal of a performance review is to drive performance, create accountability, and to clarify roles and responsibilities. Reviews should be utilized as a mechanism to promote career development, as well as integrate values and...
In recent blogs, we’ve talked quite a lot about the power of intent, and how it is critical to creating clarity, focus, and impact. An equally important distinction is the one between activity and outcomes. Recently, I was...
If a business leader wants a high performing, consistently profitable organization, then creating an environment where remarkable experiences for customers and employees are the norm has to go on the ‘must do’ list. When it comes...
Perhaps the most commonly voiced objection by sponsoring organizations and individuals to retaining or working with a coach is that nothing is “broken.” Since – as an executive coach – I only respond to requests and referrals for...
