As we finish out the first quarter of 2014, I can’t help but reflect. 2013 certainly ended more dramatically than I expected. For those who follow entreQuest, you probably know that Emily and I were in a horrific car accident in...
Posts by SHIFT
Embracing Your Professional Doppelg - nger: Making 2014 the Year of Finding Success in Your True Self
While working on my Master’s in psychology, I studied an interesting theory about adapted personality traits. In essence, the theory proposes that we all have two sets of personality characteristics: those that are inherent to us...
The Real WHY
My wife and I are expecting twins in late December, our first babies. As we prepare for the many changes we’ll soon be going through, I had an experience that helped me discover the true meaning of “why.” At entreQuest, “why” is...
4 Lessons from a Soccer Mom on Being a Team Player
It occurred to me the other day while sitting at my son’s soccer game (or more correctly cheering hysterically when anyone of his teammates touched the ball) that you can learn a lot from 6-year old soccer – lessons that can...
Phone Etiquette Calls upon the Client Experience
As a project manager at entreQuest, I make a lot of phone calls throughout my day. Whether it’s dialing into a conference call with a client or phoning up a variety of service providers to plan an event, my work is literally my...
In managing projects for several of eQ’s client companies that have remote employees and having been a remote employee myself, I am very familiar with the challenges that can arise for leaders in creating a remarkable...
While on vacation at the beach, my husband and I met up with some friends for dinner. We went to a small restaurant with a great reputation for its menu. Called Off the Hook (http://www.offthehookrestaurant.webs.com/), the...
Chesapeake City's Client Experience
entreQuest believes in a number of fundamental principles when it comes to building a better a business but the two that particularly resonate with our people and our partners are: 1) deliver a remarkable experience to...
A G-Rated Version of a Remarkable Client Experience
When I purchased tickets to go to a concert presented by Disney – a group called the Imagination Movers – I knew it would be a great experience for my five year-old son. What I didn’t know was that it would be a great...