Posts by SHIFT

May 5, 2016 SHIFT

3 THINGS TO HELP YOUR TEAM GET THROUGH A CRISIS

As we finish out the first quarter of 2014, I can’t help but reflect. 2013 certainly ended more dramatically than I expected. For those who follow entreQuest, you probably know that Emily and I were in a horrific car accident in...

May 5, 2016 SHIFT

Embracing Your Professional Doppelg - nger: Making 2014 the Year of Finding Success in Your True Self

While working on my Master’s in psychology, I studied an interesting theory about adapted personality traits. In essence, the theory proposes that we all have two sets of personality characteristics: those that are inherent to us...

May 5, 2016 SHIFT

The Real WHY

My wife and I are expecting twins in late December, our first babies. As we prepare for the many changes we’ll soon be going through, I had an experience that helped me discover the true meaning of “why.” At entreQuest, “why” is...

May 5, 2016 SHIFT

4 Lessons from a Soccer Mom on Being a Team Player

It occurred to me the other day while sitting at my son’s soccer game (or more correctly cheering hysterically when anyone of his teammates touched the ball) that you can learn a lot from 6-year old soccer – lessons that can...

May 5, 2016 SHIFT

Phone Etiquette Calls upon the Client Experience

As a project manager at entreQuest, I make a lot of phone calls throughout my day. Whether it’s dialing into a conference call with a client or phoning up a variety of service providers to plan an event, my work is literally my...

May 5, 2016 SHIFT

Enhancing the Employee Experience for the Remote Employee

In managing projects for several of eQ’s client companies that have remote employees and having been a remote employee myself, I am very familiar with the challenges that can arise for leaders in creating a remarkable...

May 5, 2016 SHIFT

Resolving Mistakes on Vacation Time and during Office Hours

While on vacation at the beach, my husband and I met up with some friends for dinner. We went to a small restaurant with a great reputation for its menu. Called Off the Hook (http://www.offthehookrestaurant.webs.com/), the...

May 5, 2016 SHIFT

Chesapeake City's Client Experience

entreQuest believes in a number of fundamental principles when it comes to building a better a business but the two that particularly resonate with our people and our partners are: 1) deliver a remarkable experience to...

May 5, 2016 SHIFT

A G-Rated Version of a Remarkable Client Experience

When I purchased tickets to go to a concert presented by Disney – a group called the Imagination Movers – I knew it would be a great experience for my five year-old son. What I didn’t know was that it would be a great...