Last week I thundered about the importance of finding candidates with Heart, Hustle, and Humility; and I promised I’d share proven secrets on HOW to drill deeper during an interview to find out which candidates have those...
Posts in: client experience
When it comes to getting service of true quality, times are tough. One of the best gauges of how positive most service interactions are is asking people to recount a recent “remarkable” experience. They are – as likely as not...
There’s no debating it, customer experience and engagement are huge topics these days. Books upon books have been written on the subject, not to mention the thousands of articles that discuss the growing importance and shifting...
Many of the senior executives and business leaders I speak with are making the customer experience a major priority. It is no longer good enough to simply satisfy your customer’s needs, particularly in the wake of The Great...
Having an inspiring company story is one of the best-kept secrets to organizational growth. A compelling company story is more than just a mission statement. It speaks to what the company stands for, how it competes, what it...
