In a way Americans have it all wrong when it comes to totem poles. From a career standpoint, the “bottom of the totem pole” is the last place we want to be. From a capitalistic standpoint however, it’s precisely the place...
Posts by eQ Team
Totem Pole Myths and Your Company's Stories
Taking Your Clients to Cloud 9
About twenty minutes ago, I was standing outside the store Cloud 9 Clothing in the Baltimore neighborhood of Canton when a customer walked out the door and shouted “YES!” Hoping that he was talking to someone on his Blue Tooth...
State of the YOU-ion Address
We the people of the private sector deserve to derive something from every State of the Union address. Between our corporate and income taxes, we pay our President a pretty penny so a 72 minute speech cannot just serve...
MLK Day and the Complete Seller
By Mark Slatin, Outsourced VP of Sales at entreQuest Frank Eastham, the Director of Leadership Development and Diversity Training at Bridgeway Community Church in Columbia, MD walks the talk. Today he issued a challenge to over...
Customer Service and India
When you think about customer service from India, what comes to mind? If you’re anything like the many Americans whose computers crashed during the onset of outsourced call centers, you’re probably thinking back to having to...
Guess how much a parking space at the Jack in the Box restaurant across the street from Cowboys Stadium in Dallas, Texas will cost you on Super Bowl® Sunday? Here’s a hint – the amount could also buy you 248 Jumbo Jack...
BP's New Horizons Can Be Yours Too
Here’s a shocking piece of corporate inspiration – it has been only nine months since “the largest accidental oil spill in history” and the company responsible for the disaster finds itself deeply submerged in new business...
How to Make Your Presentations Powerful: a True High-Stakes Story of a Near Disaster
As the applause died down in the Board room, my stomach turned. Linda Ferri, CEO of Advanse International, had an incredible story to tell about how her firm helps companies, governments and institutions in Europe, North Africa...