How many are too many when it comes to choices? If you’re running one of the world’s most successful businesses—McDonald’s—apparently it’s 145. That’s the number of options now on their menu and a fact singled out recently as the...
Posts by Jeff Lesher
Want to connect with someone – really connect? The terrific thinker and writer, Dan Pink, has said that, “If a picture is worth a thousand words; a metaphor is worth a thousand pictures.” I’d say the same is at least as true of...
Being a big sports fan, I’m enjoying this year’s march toward college football’s inaugural playoff. Through a not entirely transparent panel-led process, the top four teams are selected to play in an elimination format to better...
More on Talent and Who’s Really Best for Your Team Because I loved the football analogy my colleague, Andrew Freedman, used in his recent post about the best talent for your team and because he asked, here’s a bit more about how...
Why I love “participation trophies” – and how you can use them to promote meaningful change For more than 12 years, I had the privilege to coach 26 soccer teams – among other youth sports coaching endeavors – and to serve on the...
Managers and Leaders: Step Up to the Opportunity of the Performance Conversation: We’ve commented recently in our eQ Blogs about the performance review and how – as individuals – we can prepare and better ‘manage up’ to make the...
Missing the Opportunity by Focusing on the Myth of Controversy A couple years ago, I visited the LBJ Presidential Library in Austin, Texas. There is an entire room there devoted to the Generation Gap, as it was covered in the...
It only takes one ‘aw sh*%’ to offset four ‘good man’s’ I often say that my first business book will be called Everything I Needed to Build a Business I Found at Radio Shack; and, despite their recent hard times, I stand behind...
Along with insisting that their people are their most important asset, organizations of all stripes tell us they offer the best, or an otherwise exceptional, level of customer service. While people are indeed the linchpin of...
