When it comes to getting service of true quality, times are tough. One of the best gauges of how positive most service interactions are is asking people to recount a recent “remarkable” experience. They are – as likely as not...
Posts in: alignment
What is a great organization, really? When speaking with owners and CEO’s about their goals and aspirations, we hear things like: Build a great culture Have great employees who love what they do, and where they do it Provide...
70% of change initiatives fail to deliver the intended business impact. 70% of the workforce in the US is disengaged. You’ve likely heard those statistics before, and that’s not where the value of this post lies. Our team at eQ...
Hiring great employees is hard enough, but keeping them is impossible, unless they feel engaged. Engagement is something we have (and always will) talk about, because it continues to be a major problem for a lot of people....
Why do silos exist within corporations? The metaphor itself conjures a tall vertical structure where something valuable is stored, much like information that is held closely in top-down hierarchical organizations. In addition to...
Feedback – across an organization, most people will agree it is critical to the individual, a team, and even company-wide performance improvement and growth. So why is it then, most people (and companies) stink at giving and...
No matter what you think, and no matter how hard you wish it, no one is ever going to hand you the keys to your own chocolate factory. Yeah, no duh. But, for whatever reason, you still believe it’s going to happen. And by...
Over the years, I’ve worked hard to provide good counsel to a myriad of smart, talented, and successful leaders. One of the areas of greatest consternation we’ve encountered together is getting the leader to come to grips with...
Not too long ago, I was sitting in a strategy meeting with a client whose CEO is a big picture kind of thinker. He has to be in a position like his. In order for him to move the business forward he has to think with the end in...
