--- title: Client Experience in Practice description: Client Experience in Practice image: https://www.shiftthework.com/hubfs/Imported_Blog_Media/carr_pg-122-1.jpg --- [![Shift The Work](https://www.shiftthework.com/hs-fs/hubfs/Shift_The_Work_July2018/images/new-shift-logo-mobile.png?width=300&height=328&name=new-shift-logo-mobile.png "Shift The Work")](https://www.shiftthework.com/) - [About](https://www.shiftthework.com/about-shift/) - [Blog](https://www.shiftthework.com/blog) - [Latch](https://www.shiftthework.com/latch) - [CONSULTING](https://www.shiftthework.com/shift-consulting) - [SOCIETY](https://www.shiftthework.com/shift-society/) [![Shift The Work](https://www.shiftthework.com/hs-fs/hubfs/Shift_The_Work_July2018/images/new-shift-logo-mobile.png?width=300&height=328&name=new-shift-logo-mobile.png "Shift The Work")](https://www.shiftthework.com/) [![Shift The Work](https://www.shiftthework.com/hs-fs/hubfs/Shift_The_Work_July2018/images/new-shift-logo.png?width=348&height=348&name=new-shift-logo.png "Shift The Work")](https://www.shiftthework.com/) - [About](https://www.shiftthework.com/about-shift/) - [Blog](https://www.shiftthework.com/blog) - [Latch](https://www.shiftthework.com/latch) - [CONSULTING](https://www.shiftthework.com/shift-consulting) - [SOCIETY](https://www.shiftthework.com/shift-society/) [← Return to Posts](https://www.shiftthework.com/blog) # Client Experience in Practice May 5, 2016 *•* [Joe Mechlinski](https://www.shiftthework.com/blog/author/joe-mechlinski) Page 122 of *Grow Regardless* marks the beginning of my interview with [Carr Workplaces](http://carrworkplaces.com/) CEO, [Oliver Carr](https://www.linkedin.com/pub/oliver-carr/14/165/375)and COO, [Angie O’Grady](https://www.linkedin.com/pub/angie-o-grady/1/80b/82b). In this interview Mr. Carr and Angie talk openly about how they accredit the growth of Carr Workplaces to the emphasis put on providing a remarkable client experience at every level within their organizations. It is this emphasis on the remarkable client experience that has also helped foster the relationship entreQuest has with Carr Workplaces. It cannot go without saying that this relationship helped *Grow Regardless* reach the hands of small business owners around the county, propelling *Grow Regardless* onto *The New York Times Book Review*! Thank you to Mr. Carr, Angie, and everyone at Carr Workplaces for believing in me and my team along the way! [![Carr_pg 122](https://www.shiftthework.com/hs-fs/hubfs/Imported_Blog_Media/carr_pg-122-1.jpg?height=289&name=carr_pg-122-1.jpg)](https://www.shiftthework.com/hubfs/Imported_Blog_Media/carr_pg-122-1.jpg) **[Joe Mechlinski](http://www.linkedin.com/profile/view?id=1524338&locale=en_US&trk=tyah)is the bestselling author of** *[Grow Regardless](https://www.shiftthework.com/shift-learning-lab/grow-regardless/), *CEO of entreQuest, and has partnered with countless leaders to effectively improve their team’s performance, their clients’ experience, and their company’s profits.** ### Share this: - Click to share on Twitter (Opens in new window) - Click to share on Facebook (Opens in new window) ### *Related* [Why We're All-in on Context-driven Surveys](https://www.shiftthework.com/blog/context-driven-surveys) November 1, 2023 In "Employee Engagement" [Less Overload = Faster Reintegration](https://www.shiftthework.com/blog/latch-unlocks-less-overload-faster-reintergration) September 26, 2023 In "Employee Engagement" [Ignorance is bliss until it's not](https://www.shiftthework.com/blog/latch-unlocks-ignorance-is-bliss-until-its-not) September 26, 2023 In "Employee Engagement" TOPICS: [Employee Engagement](https://www.shiftthework.com/blog/tag/employee-engagement) #### RECENT POSTS ### [![](https://www.shiftthework.com/hs-fs/hubfs/Screenshot%202024-04-17%20at%2010.47.12%20AM.png?width=184&name=Screenshot%202024-04-17%20at%2010.47.12%20AM.png) The Shocking Truth About the Hidden Cost of Meetings](https://www.shiftthework.com/blog/the-shocking-truth-about-the-hidden-cost-of-meetings) ### [![](https://www.shiftthework.com/hs-fs/hubfs/Screenshot%202024-04-17%20at%2010.43.13%20AM.png?width=184&name=Screenshot%202024-04-17%20at%2010.43.13%20AM.png) 5 Surprising Truths Employees Miss About Their Leaders](https://www.shiftthework.com/blog/5-surprising-truths-employees-miss-about-their-leaders) ### [![](https://www.shiftthework.com/hs-fs/hubfs/Screenshot%202024-04-17%20at%2010.36.18%20AM.png?width=184&name=Screenshot%202024-04-17%20at%2010.36.18%20AM.png) Big Ideas & Bold Predictions for 2024](https://www.shiftthework.com/blog/big-ideas-bold-predictions-for-2024) ### [![](https://www.shiftthework.com/hs-fs/hubfs/Screenshot%202024-04-17%20at%208.23.22%20AM.png?width=184&name=Screenshot%202024-04-17%20at%208.23.22%20AM.png) Are You Ready for the AI Leap in Leadership?](https://www.shiftthework.com/blog/are-you-ready-for-the-ai-leap-in-leadership) ### [![](https://www.shiftthework.com/hs-fs/hubfs/Screenshot%202024-04-17%20at%208.21.43%20AM.png?width=184&name=Screenshot%202024-04-17%20at%208.21.43%20AM.png) Are You Ready For Your Next Big Meeting?](https://www.shiftthework.com/blog/are-you-ready-for-your-next-big-meeting) [![Shift The Work](https://www.shiftthework.com/hs-fs/hubfs/Shift_The_Work_July2018/images/new-shift-logo-rev.png?width=348&height=348&name=new-shift-logo-rev.png "Shift The Work")](https://www.shiftthework.com/) - [Contact Us](https://www.shiftthework.com/contact-us) - [Latch](https://www.shiftthework.com/latch) © 2026 SHIFT. 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